1. Minimum Membership Term

All memberships have a minimum commitment of 3 months from the date of activation.

Memberships cannot be cancelled within the minimum term unless under exceptional circumstances and at the discretion of SE Medical.

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2. Membership Credit Usage

• Membership credit may be redeemed only against eligible aesthetic treatments offered by SE Medical.

• Membership credit cannot be used towards skincare products.

• Credit cannot be used to purchase or contribute towards any medical treatments that require a prescription-only medicine under UK law.

• Credit may only be used in-clinic and cannot be redeemed online or through third-party platforms.

• Credit cannot be exchanged for cash or vouchers and cannot be transferred to another person.

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3. Complimentary Gifts & Treatments

Complimentary treatments and gifts included within Bronze, Silver, Gold and Platinum membership tiers are:

• Non-transferable.

• Non-refundable.

• Subject to availability and suitability following consultation.

• Subject to any specific redemption periods stated as part of the membership benefit.

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Where a membership includes a complimentary birthday MediFacial, the treatment must be booked and taken within the member's birthday month. The complimentary birthday MediFacial cannot be carried forward, exchanged for membership credit, transferred to another person or redeemed outside of the member's birthday month.

Clinical suitability will always take priority.

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4. Credit Expiry & Redemption

Unused membership credit expires after 12 months and cannot be rolled over, extended or refunded.

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5. Refund Policy

• Membership fees are non-refundable once payment has been taken.

• If a member becomes medically unsuitable for future treatments, as confirmed by an SE Medical clinician or external medical specialist, any remaining credit may be transferred towards other clinically suitable eligible aesthetic treatments. No cash refund will be issued.

• Membership credit cannot be transferred towards skincare products.

• No refunds will be provided due to change of mind, relocation, changes in affordability or lack of use.

• In circumstances where SE Medical permanently ceases trading, applicable statutory consumer rights will apply.

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6. Membership Upgrade Policy

• Members may upgrade to a higher membership tier at any time. The new membership price and associated benefits will apply from the following billing cycle.

• Downgrades are not permitted until completion of the minimum 3-month membership term.

• Additional membership credit or benefits associated with an upgrade cannot be backdated to payments already made.

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7. Direct Debit / Recurring Payment Terms

• Memberships are paid by monthly recurring Direct Debit or through an approved subscription payment platform.

• It is the member's responsibility to ensure valid payment details and sufficient funds are available each month.

• Failed or returned payments may result in:

  1. Immediate suspension of membership benefits; and

  2. Further attempts being made to collect the outstanding balance.

• Non-payment for more than one calendar month may result in cancellation of the membership and loss of accumulated membership credit without refund.

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8. Booking, Cancellation & No-Show Terms

• All appointments are subject to availability.

• SE Medical's standard clinic cancellation, deposit and no-show policies apply to all membership bookings.

• SE Medical reserves the right to decline or postpone any treatment where it is considered clinically unsuitable or contraindicated.

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9. Policy Amendments

SE Medical reserves the right to amend membership pricing, terms or benefits by providing written notice.

Existing members will be notified in advance of any changes that affect their membership.