Aqua/Water/Eau, Glycerin, Caprylic/Capric Triglyceride, Petrolatum, Distearyldimonium Chloride, Butylene Glycol, Cetyl Alcohol, PEG-100 Stearate, Glyceryl Stearate, Dimethicone, Avena Sativa (Oat) Kernel Flour, Polymethyl Methacrylate, Isopropyl Palmitate, Urea, Arachidyl Alcohol, Behenyl Alcohol, Panthenyl Triacetate, C12-15 Alkyl Benzoate, Ethyl Linoleate, Tocopheryl Acetate, Saccharomyces Ferment Lysate Filtrate, Disodium EDTA, Acetyl Tyrosine, Oleyl Alcohol, Phospholipids, Retinol, Proline, Ubiquinone, Adenosine Triphosphate, Hydrolyzed Vegetable Protein, Ascorbic Acid, Retinyl Palmitate, Tocopherol, Glucosamine HCl, Papain, Angelica Polymorpha Sinensis Root Extract, Laminaria Digitata Extract, Saccharomyces Cerevisiae Extract, Arachidyl Glucoside, Polysorbate 20, Carbomer, Beta-Glucan, Saccharomyces/Magnesium Ferment, Saccharomyces/Iron Ferment, Saccharomyces/Copper Ferment, Algin, Saccharomyces/Silicon Ferment, Saccharomyces/Zinc Ferment, Caprylyl Glycol, Sodium Chloride, 1,2-Hexanediol, Diacetyl Boldine, Dehydroacetic Acid, Phenoxyethanol.

Retinol: Epidermal and Collagen Health

Papain and saccharomyces cerevisiae extract: Provides enzymatic exfoliation to remove dead skin cells and smoothes rough skin texture

Diacetyl boldine: Inhibits the visible effects of melanin production to even skin tone

Glycerin, glucosamine HCL, phospholipids, urea and algae extract: Replenishes hydration and enhances natural skin barrier function

Beta glucan and avena sativa (oat) kernel flour: Calms and soothes irritated skin

Encapsulated vitamins E, C and A: 12-hour time-release antioxidant complex combats the appearance of free radical damage

Acetyl tyrosine, proline, tocopherol: Cellular protection complex

ZO® Skin Health Online Shop – SE Medical

 

Due to the medical-grade nature of the products we sell and strict hygiene and safety requirements, we operate a limited returns policy.

 

Prescription-Only Products

Prescription-only medicines and products cannot be returned or refunded under any circumstances once dispensed, in accordance with UK medicines and prescribing regulations.

 

Non-Prescription (Stock) Products

Returns and refunds for non-prescription items are only accepted if products arrive damaged or faulty.

To be eligible:

• You must notify us within 48 hours of delivery

• Clear photographic evidence of damage must be provided

• Products must remain unused and unopened

 

We do not accept returns for change of mind.

Once skincare products leave our control, we are unable to guarantee that returned items have not been opened, used, or contaminated. For hygiene, patient safety, and regulatory reasons, returned products cannot be resold and therefore cannot be accepted unless confirmed as damaged or faulty on arrival.

 

Refunds or Replacements

If a product is confirmed to be damaged or faulty, we will offer a replacement or refund, in line with your statutory rights under the Consumer Rights Act 2015.

 

Contact Us

Please contact us at info@semedicalaesthetics.co.uk before returning any item. Unauthorised returns may not be accepted.

 

This policy does not affect your statutory consumer rights.